Every question, answered before you ask.

Three flat monthly plans: Growth $99, Pro $249, Scale $499. $0 setup, unlimited branches and users, no per-booking fee. Plans are fleet-size brackets — Growth up to 15 vehicles, Pro up to 40, Scale up to 100. Running more than 100? Talk to us about Enterprise. Every plan starts with a 14-day free trial.

No. No setup fees, no per-vehicle fees on any plan, and no commission on bookings. Plan tiers are fleet-size brackets, not per-vehicle charges. Advanced modules are tier-gated, but the complete core OS is in every plan.

Yes — 14 days, the full platform, no credit card. You pick a paid plan when the trial ends.

No. You sign up with Google one-tap or email and verify with an email or SMS code. A card is only needed when you choose a paid plan.

Every plan includes the complete core OS: fleet, bookings, payments, contracts, inspections, claims, and your own storefront. Advanced modules — AI damage analysis, dynamic pricing, keyless entry, and multi-brand white-label — are gated to higher tiers.

Native recurring billing for weekly and 30-plus-day leases is included starting with the Growth plan.

Yes. Upgrades prorate and take effect right away. Downgrades take effect at the end of your billing period.

Smart retries run first. If they’re exhausted, your account goes read-only — but your renter storefront and active rentals stay live through a grace period, followed by suspension with a data-export window. Your renters are never stranded mid-rental by your billing issue.

The flat subscription — that’s it. No commission on your rentals, and payments run at Stripe pass-through pricing with no markup on the rate.

Add one vehicle, publish, and your storefront is live at yourbrand.rentavoq.store with SSL — under 10 minutes, $0 charged.

A business profile and your rental vertical, Stripe Connect for payouts (a sandbox works while identity checks clear), your branding and subdomain, and default rules for deposits, insurance thresholds, tax, and cancellation.

No. New accounts come pre-loaded with a demo sandbox so no screen is blank. It’s isolated from real billing and payouts.

Yes — unlimited locations, no per-branch surcharge.

Three today: direct rentals, rideshare and gig-driver leasing, and Turo-listed vehicles. The platform is built to extend to other rentable assets later.

At launch you get a subdomain at yourbrand.rentavoq.store. Custom domains with automatic SSL are next on the roadmap.

A deposit is a pre-authorization hold, not a charge. It reserves funds on the renter’s card, but nothing is captured unless the renter owes you. Holds are placed no earlier than 24 hours before scheduled pickup.

Automatically, on a clean return inspection — release is gated on the inspection, not a timer. Funds clear within a few business days depending on the renter’s bank, less any itemized deductions.

Documented damage, fuel, mileage overage, cleaning, tolls and citations, and late or recovery fees. Deductions come from the deposit first, always with an itemized statement. Charges beyond the hold can bill the card on file.

The hold tier keys on expected hold duration — authorization through return plus an inspection buffer — not rental length. Long windows use a scheduled release-and-re-authorize cycle that stays within card-network limits.

A nightly job re-verifies every hold. A voided or expired hold sends the booking back to verification. A mid-rental decline triggers retries with backoff, notifies you and the renter, blocks extensions, and starts the recovery workflow.

The car cannot leave until every check passes. Key or keyless handoff is impossible until identity, license, insurance, deposit, the signed agreement, and the pickup inspection all clear. The software enforces it over tamper-evident evidence records — there is no manual override.

Five: insurance verified, identity and license verified, agreement signed, deposit held, and the pickup inspection done. The vehicle releases only when every enabled check has a current, non-expired pass.

Through Stripe Identity: document authenticity, expiration, minimum age, and a selfie match to the ID. Most decisions land in 5–10 seconds. We verify the document is real and matches the person — a DMV cross-check is on the roadmap, not a launch feature.

Through Canopy Connect, usually in seconds. It confirms active coverage dates, comprehensive and collision above your threshold, and a driver match. If a carrier isn’t supported, the renter uploads their declaration page for manual review.

No. There is no override switch on any screen. Release is computed only from passing evidence records, and expired evidence — a stale insurance pull, a voided hold, an expired ID — automatically sends the booking back to verification.

No. Rentavoq provides the verification tooling; you set the eligibility criteria and make the final call. Verification results are advisory, not a guarantee.

The renter uploads their policy declaration page, which lands in your review queue. Approving writes a manual insurance pass with an expiry date. Rejecting sends the renter back with re-upload instructions.

A return inspection that shows damage lets you open a claim pre-filled with the vehicle, rental, renter, damage map, and photos. You add an estimate and expenses, capture from the deposit, and notify the renter with an itemized breakdown and a dispute window. Subrogation filing is on the roadmap.

It compares pickup and return photos to flag new damage. Findings are advisory only — a human confirms before any charge, and disputed findings always get human review.

The deposit is applied first. Any overage beyond the hold charges the card on file with disclosure, or is invoiced, and every capture reconciles against the original hold.

The dispute freezes any capture beyond the hold and opens a case. The renter gets the itemized breakdown; you respond within your stated window using the pickup baseline, the AI comparison, and telematics data.

Subject to primary insurance, any protection product, and Indiana law: repair cost, actual cash value less salvage on total loss or theft, loss of use, diminished value, and towing, storage, and admin fees — capped at the renter’s liability limit where a protection product was elected.

Yes. Every claim state change writes an append-only, immutable audit entry — photos, AI output, captures, communications — and claim records are retained for at least two years.

Bouncie devices — you buy the hardware at a discount through Rentavoq, and it’s integrated in-app. It reports GPS location, routes and geofence events, speed and harsh-driving events, odometer and mileage, trip and ignition status, fuel or EV charge, diagnostics, and tamper events.

Yes — telematics is a soft requirement. A vehicle can list without a device, but that car loses live GPS and keyless features.

Not through Bouncie — it’s telemetry only. Keyless remote unlock via Smartcar or Invers is on the roadmap, and it will never bypass the verification checks.

You do — the operator provides the notices and collects any consents the law requires. The renter e-signs the GPS and telematics consent at booking, so nothing is hidden.

Yes. Location data supports recovery of overdue, stolen, or prohibited-use vehicles, plus geofence enforcement and mileage and toll reconciliation.

Yes — a branded storefront at yourbrand.rentavoq.store with SSL, where renters browse, reserve, and pay. Comparable agency builds run $3,000–$10,000; yours is included.

At launch: your logo and an accent color on a single template. Full theming — palette, type, policy text — is next on the roadmap. Accessibility contrast guardrails apply even under your branding.

Browse and book, then use a self-service portal to view and modify bookings, pay balances, upload documents, request extensions, and check their verification status.

Yes. Postgres row-level security filters every tenant query below the application layer, so even an application bug can’t leak another operator’s rows. An automated isolation test fails the build on any leak, and storefront and operator sessions never share.

You do. If you leave, you get a 30-day window to export your data in a commercially reasonable format before deletion.

No — you are the business and controller. Rentavoq acts as your service provider and processor under the Data Processing Addendum.

Yes. Subscriptions renew automatically unless your order form says otherwise. Either side can decline renewal with 30 days’ notice, and either can terminate for an uncured material breach. Your data-export window applies either way.